Frequently Asked Questions

If you have not received an email after you have ordered, you can take the following steps.

  • Look in the spam folder
  • Check your email address under your account settings
  • Send an email to [email protected]

The crochet patterns are sent in a PDF format to your email-address Most computers, tablets, and phones can access these files without any problems. If this is not the case you probably need a special application that can read PDF files. An example is Adobe acrobat reader.

The track and trace code can be found under “My account”> -“orders”. Can’t find the track and trace code? Send an email to [email protected] with the order number and zip code.

After you have ordered a crochet pattern, you will receive a mail with a download link. You can also download the pattern from the website, the download link is under “My account”-> “Downloads”

Yes, there are differences between ordering with and without an account.

These differences are:

  • An account allows you to download the patterns indefinitely. Without an account, you must keep the email with download link safe.
  • With an account, you can always retrieve and view your invoices. Without you can only review the invoice from the original order mail.

Have you lost your email and placed an order without an account? Send a message to [email protected] and we will resend the email.